The partners in the Therapy 2.0 project have developed this training course to give advisors, counsellors and therapists an understanding of different ways of using online technologies in counselling and therapeutic work. Digital interventions offer various benefits for advisors, counsellors and therapists as well as clients and patients. This training course will make you aware of them and will support your decision-making process if you might use them as additional instruments.

You can use this course as a self-learning tool. You can also use this course as a seminar together with colleagues.

However, online counselling or therapy is not for everyone. It might not suit clients/patients who are not comfortable with technology. And it might not suit clients/patients who are in severe crisis. In some cases where there is a severe crisis, an initial e-counselling session could be useful to analyse the situation and decide on next steps.

This training course raises the awareness of the potential of online approaches in counselling and therapeutic processes. The training results can be incorporated immediately into counselling and therapeutic practice.

For best practice examples and detailed guidelines please consult the Therapy2.0 website: www.ecouncelling4youth.eu

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This module is addressed to professionals, e.g. advisors, counsellors and therapists, and discusses how these professionals may exploit technology-enhanced information tools, such as websites and Web 2.0 online elements (forms, calendars, blogs e.t.c.) as well as communication tools, such as video or voice chat applications and services, in order to communicate online with their clients in a safe way, in terms of data privacy and security, for the every day professional needs and activities.

Guidelines on how to find in Internet more information on these issues are also provided. 

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• The module explains how new target groups - especially digital natives - can more easily participate in counselling and psychotherapeutic interventions through the use of ICT.
• It will be shown how both external access barriers and internal inhibition thresholds can be overcome by means of ICT.
• Frequent fears of advisors, counsellors and psychotherapists with regard to computer-mediated client relationships are discussed with reference to both scientific research results and practical experience.
• The module concludes with an advocacy for blended approaches in counselling and therapy.

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• The module reflects the status quo of legal aspects of online interventions.
• It refers to the European eHealth Action Plan 2020 and its implications.
• It draws attention to the fact European countries apply partly similar, partly different legal frameworks to online counselling and therapy.
• Learners have the opportunity to reflect on different conditions and their advantages and disadvantages.

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• The module identifies ethical issues and studies of efficacy or effectiveness regarding the use of communication technologies in counselling and psychotherapeutic interventions through the use of ICT.
• It will be shown some recommendations identified in the literature for online clinical practice in general and in some special situations (e.g., crisis interventions; malfunctions in technology)
• Frequent doubts of advisors, counsellors and psychotherapists with regard to computer-mediated client relationships, such as security, confidentiality, lack of non-verbal communication, cost/payment are discussed with reference to both scientific research results and practical experience.

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• The first unit explains why online interventions are mostly payable and in which cases the costs of online interventions can be covered by health insurance companies.
• The second unit explains why it is important to have a proper payment policy and how payments rules can be communicated with clients. Important aspects that need to be taken into consideration when we set price for online treatments are also presented.
• Different payment options together with descriptions of the strengths and weaknesses of each one are available in the last unit.

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This module discusses the technical competences that advisors, counsellors, therapists have to master if they are interested in using online services and communication tools, such as website, email, video/voice chating/conferencing tools for communicating with their clients.

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• The module explains the status quo of the standards in online counselling or therapy and lists the qualification requirements for counsellors and therapists. Etc.
• It draws attention to the fact that text-based forms of counselling and therapy are currently the most common form of online communication between professionals and clients. The associated requirements for reading and writing skills are explained.
• In order to deal professionally with written requests, the theory of hermeneutics provides some basic insights.
• A practical implementation of the theory is illustrated by the example of the so-called four-film concept.
• Learners have the opportunity to try out this concept in an exercise.

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• Many asylum seekers, refugees and Unacompanied Minors suffer from posttraumatic stress disorder.
• This can be a serious obstacle to integration.
• Online offers are an opportunity to reach them for counselling and therapy.
• The module explains the challenges counsellors and therapists have to cope with.
• The module details what kind of qualification is needed for counsellors and therapists in online counselling for these clients.
• The role of smartphones as consulting tools is described.

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